You could register MyDistress for both phones as its service is bind to your mobile number.
Register MyDistress on your new phone with the same SIM card as the service is bind to your mobile number.
Register MyDistress on your new phone with the new SIM card and same number as the service is bind to your mobile number.
Send an email to info@mydistress.net stating that you have changed to a new phone number to update your information.
No, we respect your privacy and we do not track your location / movement if you do not turn on MyDistress.
No, we cannot trace your phone that is lost as we do not track your location unless MyDistress is turned on.
Use of MyDistress should be an emergency. You should use this service only to alert police in situations when you need an immediate response – if a crime / incident is happening now or if anyone/property is in immediate danger.
By providing a picture would help the Police officer sent to your location to identify you easily.
If you do not have an email account, kindly provide your name at the email field.
You only have to press “ON HELP” once, MyDistress will continue to send signal and automatically connect to notify Police once you have network connections.
When the Police arrives to your aid, disable the SOS request by hitting “OFF HELP” button in MyDistress.
Currently, MyDistress is only supported within Selangor as this is PDRM Selangor initiative. If outside Selangor, MyDistress signal cannot be transmitted and you would see an error message.
No, you can only register a property within Selangor.
Yes, as long as the location that requires assistance is within Selangor, we would be able to dispatch Police to the location.
For use within building, we strongly suggest you to use the Preset Location Alert by presetting your location as GPS chip in certain mobile devices is not as good.
No. the current solution only tracks your longitude and latitude coordinate. You would need to enter the level you are at within Preset Location Alert for high rise building.
Immediately cancel it by hitting the “OFF HELP” button.
Hit the “OFF HELP” button to cancel.
You will have to appeal to PDRM via info@mydistress.net in order to reactivate your account.